1. Overview
At VAYEN, we respect your privacy. This policy explains what personal information we may collect when you use our website, how we use it, and the choices available to you.
We use information only for the purposes explained in this policy or as otherwise permitted by law.
2. Information We Collect
Depending on how you use VAYEN, we may collect the following information:
- Your name and email address when you create or use an account, if provided.
- Account and login-related information needed to provide access to your account.
- Order details, purchased products, and payment confirmation or transaction references.
- Messages and information you send when contacting customer support.
- Basic technical information needed to operate and protect the website.
We do not ask you to share sensitive payment passwords, UPI PINs, card PINs, or one-time passwords with us.
3. How We Use Your Information
We use your information when it is needed to:
- Create and manage your account.
- Process orders and confirm payments.
- Provide access to the products you purchase.
- Respond to your questions and support requests.
- Protect accounts, prevent misuse, and keep the website working properly.
- Meet legal requirements when necessary.
4. Payment Information and Sharing
Payments are handled through secure payment services. VAYEN may receive information such as payment status, transaction references, and order confirmation so that we can complete your purchase and provide your products.
We do not ask you to send your card PIN, UPI PIN, banking password, or OTP through email, messages, or customer support.
We do not sell your personal information. Information may be shared only when it is needed to complete a service you request, provide website features, protect users, or meet legal requirements.
5. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or changes.
Access to information is limited to what is needed for providing and supporting VAYEN services. We work to keep our website and customer information protected.
No website or online service can guarantee complete security. However, protecting your information is important to us, and we take it seriously.
6. Your Choices and Data Use Notifications
If VAYEN plans to use or share your personal information for a new purpose that is not already explained in this policy, we will inform the affected users before that new use begins.
We may share this information through a notice on the VAYEN website or through its notification section. Where browser notifications are enabled, we may also use them to share important updates.
If you do not want your information to be used for the stated purpose, you can contact us at support.vayen@gmail.com and tell us your concern.
Where the activity is optional and your information can reasonably be excluded, we will leave your information out of that specific activity where possible.
If your permission is required before a particular use of your information, we will ask for your permission before proceeding. Not responding to a notice will not be treated as permission where consent is required.
7. Your Privacy Requests and Policy Updates
You can contact us if you want to ask about the personal information we hold, request a correction, or request deletion where applicable.
Some information may need to be kept for order records, security, or legal requirements. If that applies, we will handle your request according to applicable law.
We may update this policy when our services or privacy practices change. Important changes will be communicated through the VAYEN website or its notification section.
For privacy questions or requests, email us at support.vayen@gmail.com.